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Frequently Asked Questions
What happens to my documents if I do not subscribe after my trial?
You will always have access to your documents whether or not you choose a paid subscription. Due to the limitations of the Free plan, however, you will not be able to edit documents if your account storage usage has exceeded its limit.
Can I collaborate with others using a personal account?
Yes. Every account level allows you to collaborate and share with others. However, every collaborator is subject to the limitations of their own account. For example, users on free accounts will not be able to edit documents with over 3 pages, even if the document is created by a user on a Professional account. Team accounts allow team members to collaborate with the full set of premium features.
Yes. We offer and free accounts for students and teachers. Visit our education page for educational inquiries.
What is the difference between print-quality and screen quality?
The 'Print-quality' setting outputs PDFs of 300 DPI (dots per inch), while the 'Screen quality' setting outputs PDFs of 100 DPI.
Are digitally published documents on free accounts displayed at 300 DPI or 100 DPI?
Digitally published documents are displayed at the maximum resolution possible on a viewer's computer, tablet, or smartphone. On newer devices, the document will be displayed at over 300 PPI (pixels per inch). If you don't intend to print, digital publishing is an easy way to get a high quality document into your audiences' hands for free.
Trusted by thousands of companies
Director of Product Management, Silicon Mechanics
A lot of our customers want to communicate through Visio documents, and with Lucidchart, we can export into standard Visio file formats. When we send those diagrams, we can choose from PDF or Visio format, and that flexibility is very important. Plus, Lucidchart was less expensive and didn't need to be installed on everybody's machine.
Director of Technology Operations, Warby Parker
In the past, we had to save a document to a network drive, email it around, manage different versions, and make sure all versions were up to date. With Lucidchart, you can view, share, and manage permissions all at once...Now, people can visualize things in a simple way, rather than reading 30 pages of a project process.